-  TECHNICAL  FACTS

> Which versions of Windows for running Galaad?
-  Galaad 3 has been developped with Borland C++ in native Win32 code. It has been tested under Windows 95 / 98 / ME / NT-4 / 2000 / 2003-Server / XP / XP-64 / 2008-Server / Vista / Vista-64 / 7 / 7-64. It can also be run under MacOS-X with Parallel DeskTop and under Linux with Wine (specific drivers for the licence key are available on request).

> Is Galaad a 3-D application?
-  Galaad central design module is a 2½D vector graphical editor with depth encoding. But the application provides number of easy-to-use 3D functions that help create 3 axis paths or wire meshes. Also several 3D file formats are imported. The machining module is fully 3D oriented for 3, 4 or 5 axis machinings..

> How many possible different depths in one single design?
-  There are no limits. Galaad can manage as many depths and feed speeds as the number of objects on the board. With 3D objects, there are even as many different depths as the number of points in the object path. But the tool library has a limit of 50 tools maximum, which should normally be sufficient for most users.

> How many available text fonts?
-  There are no limits. Galaad mixes its own fonts (52 different types, mainly dedicated to engraving works) with TrueType or OpenType fonts (contours and surface filling) you have installed on your computer. If your Windows configuration contains 500 TrueType fonts, then Galaad will display a total of 552 available fonts. It is up to you to choose or seek for the font you are missing among those available on the market or as freeware. Note that Adobe Type Manager fonts that do not have TrueType compatibility are not usable with Galaad.

> Is it possible to use Galaad on a machine with a plasma torch, laser, water jet or any other cutting tool?
-  It should be in most cases. Just indicate in the machine advanced parameters seen from Galaad that the spindle must be enabled only when the tool is down. There are parameters that allow one to setup special codes to be sent to the machine for spindle switching, or create delays between spindle start/stop and motion.

-  TROUBLESHOOTING

> Galaad does not detect my dongle key.
-  Please check if the key has been plugged on a USB port (or the LPT parallel port on older systems). Installation of the driver is automatic from the normal installer on the CD, but it is not integrated to the downloadable installer since it is generally a simple evaluation without licence. For a manual installation or reinstallation, run the program DongleDriver from Galaad 3 CD. This program detects the type of system and installs the corresponding driver. The USB key must be unplugged during that installation. Please also note that the USB key cannot work under Windows 95 and 98 PE and in some cases under Windows 98 SE.

> Galaad mentions file save problems.
-  If you wish to run Galaad on a multi-user workstation, those not having Administrator's rights, then you should not install it in a directory with restricted access rights (e.g. "C:\Program Files\Galaad") but in a directory where all users have read & write access rights (e.g. "C:\Galaad"). Concerning Galaad, saving problems are always related to write access restrictions in the target directory. Galaad saves its environment parameters in its installation directory, which must then be accessible for write operations. If in doubt, please consult your system administrator.

> It is impossible to drive my CNC machine.
-  If your machine does not react at all when Galaad tries to open the dialog with it, the problem may be a communication failure or a bad machine driver selection. Please check the machine model you have declared in Galaad parameters. If it looks correct, check the cable direction (some models have a computer end and a CNC end) and the port number. Try with other commuication ports. If using a serial port, check the transmission speed (baudrate) and eventually try different speeds. Last but not least: please check that your machine has been powered on.

> The machine drive is not correct or gives error messages.
-  Several points needs checking. If your machine reacts to part of Galaad commands, for example performs its datum move, then we can think that the communication is ok. In this case, please check that the milling machine model you have set in Galaad parameters is correct. Check the CNC capabilities (interpolations and memory card). Advanced or "invisible" (see below) parameters also need checking.

> The machined result is different from the design.
-  Several parameters should be checked, and especially the ballscrew pitchs and motor resolutions. Please have a look to the scaling factors (input and output). If the milling its twice bigger than the design, then your screw parameters in Galaad are twice smaller than the reality, or the motor resolution twice greater.

> I have lost my password in restricted mode.
-  Do not panic. Using Windows Explorer, please seek for the file Password.txt in Galaad directory and double-click on it. In the worst case, you can eventually reinstall Galaad in the same directory, which will remove the password without changing anything in your current files and parameters.

-  INSTALLATION

> What does Galaad installation change on my hard disk?
-  Absolutely nothing but the target directory. There are no files, drivers, DLLs or other sticky stuff that leaks on your disk. Galaad installation is clean and strictly limited to this directory. Furthermore, no lines are added to any configuration or autoexec file. The only changes in the Windows interface are the desktop and "Start" menu shortcut (that you can avoid if you do not wish to have them), and the creation of a link between "*.gal" files and Galaad in the registry base.

> How can I unsinstall Galaad ?
-  Very simple : open Windows Explorer and delete the directory where Galaad has been installed, then drag and drop the desktop and "Start" menu icons down to the trashbox. That's all.